It is an advanced platform of Loyalty Processing and Management. Technologically, it covers all aspects of a Loyalty program, in all its details.
Moreover, it fulfills the highest standards of IT security, with a PCI-DSS.The best World-Class technology for your business.
It allows real time interaction with the client, whose behavior is assessable in real time.
It is in constant evolution, improving all the time with new functions.
It permits to manage Loyalty Programs according to the client, and is prepared for integration with billing software or PdV (front office).
All data is centralized and protected in a central system, certified with the highest IT security standard (PCI-DSS).
It permits to learn customer habits, make personalized promotional actions, and asses the return on investment with regard to the objectives.
One of the main assets of a Loyalty Program is information, which not only includes the clients personal data, but also their consumption habits and the degree of interaction with the Program. Through multiple tools, FIDELY NET® 3.0 records and centralizes all that information, offering a very valuable material for the elaboration of better strategies to increase sales.
FIDELY NET® 3.0 provides a powerful Database Marketing tool for the analysis and segmentation of all the information of the Loyalty Program. In a simple and visual way, filters can be selected and combined to divide the information for the desired aim. The information retrieved can be visualized, exported or saved (static or dynamic) as Target/Cluster for future use and interaction.
Although information is important, knowing how to properly communicate with clients is even more important. The most efficient messages are the ones that arrive at the right time to the right person. Either to reactivate sleeping costumers, pamper the best costumers, congratulate them on their birthday, or any other valid reason, FIDELY NET® 3.0 offers a Direct Marketing platform that allows contact with clients in different ways (sms, email, shopping ticket, social networks, etc.).
A Loyalty Program does not consist of just the addition of points and reward catalogs, but also offers. Offers present the possibility to reward clients in a special way, following clear and simple objectives: selecting the type of client, points of sale, purchase frequency, ticket amount, etc. It also stimulates the client with different special benefits, such as duplicate points, special discounts, certain number of points per purchase repetition, bonus points for amounts over $x, instant rewards, and much, much more! Thanks to the analysis that FIDELY NET® 3.0 allows to make among the clients database, and to the communication possibilities of the platform, offers may become the tool which make your business take off. With just a few clicks, FIDELY NET® 3.0 lets you perform a detailed analysis of consumers and make personalized offers for specific client clusters, aiming at different objectives. The right offer for every client, knowing their interests, improves the chances of success. Moreover, FIDELY NET® 3.0 manages other types of offers, such as Referred clients.
FIDELY NET® 3.0 is the only platform that permits to oversee the results of the Loyalty program, either for its performance or for the return on investment of the different offers applied, with the possibility of analysis in temporary cuts.
Gaining customer Loyalty through rewards is the main purpose of a Loyalty program. FIDELY NET® 3.0 , apart from managing multiple reward catalogs, manages all aspects connected to the rewards cycle (creation and update of catalogs, reward stock control, management of requests, management of delivery channels, etc.).